A different route into design

I’m Sam, a lead product designer. I used to race bikes for a living. Making things for my own bike was how I got into this. Scroll to follow the story. Select a stop to read more.

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DÉPARTONWARD
ALPE D’HUEZ, FRANCE

Selected work.

01 / AMELIE

A little more
independence.

Bringing human needs and AI together to help people with sight loss navigate public transport.

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Amelie wearable, audio headset and companion app
02 / FEVER-TREE

The essence of
the perfect serve.

Uncovering what made the bottle serve special—and turning those insights into a direction for technical innovation.

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Fever-Tree tap and a finished drink on a bar
03 / HOMESERVE FINANCE

Many perspectives.
One direction.

Bringing customers, operations, product and compliance together around a shared vision for finance.

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BOXT finance application progress on a phone

How I work

Customer interview recordings organised into research groups.

I look upstream and downstream.

I pick apart the brief and look beyond the product to find what’s causing the problem, before we spend time and money building the wrong fix.

Physical mapping frames displaying hand-drawn service storyboards.

It’s not going to sit in Google Drive.

I make research physical and memorable, using things like my 3D-printed mapping tool to help teams talk through the problem and agree what to do next.

An EV charger purchase and installation prototype shown in a design tool.

I’m going to make something.

From hand-drawn wireframes to high-fidelity Codex prototypes, I build things and get them in front of users, stakeholders and engineers to find out what works.

Design system radio cards documenting alignment, interaction states and payment variations.

It’s going to scale.

I work fast and loose when exploring, but I’m rigorous about handover, build quality and maintaining design systems so future teams can build on what we’ve made.

People I’ve worked with

“Sam consistently selected research methods that balanced scope, compliance requirements, and business goals, making sure our design decisions were both user-centred and practical.”

Alex BolasHead of Product at Zuno

“He is a self-starter that proactively leads primary and secondary research projects, keeps stakeholders informed about project progress, and transfers insights and design recommendations effectively.”

Brie PegumGlobal Trust & Safety & Product Leader at TikTok